13-Nov

Your Guide to Switching Payment Processors Without Business Interruptions

When it comes to payment processing, it’s very easy to fall into the trap of “good enough.” Since payments are such a critical part of daily operations, many businesses will stick with a provider that doesn’t meet their needs rather than risk disruptions. In the long run, this can erode your bottom line in many ways, from higher processing fees to inefficient operations.

The good news: switching payment processors isn’t as complicated as you may think! Here’s a short guide that will help you see this process through with minimum business interruptions.

1. Consider Your POS System

When accepting card payments, the first step in this process is using your POS system or software. If you’re looking to switch providers, you’ll first need to decide if you’ll upgrade or switch your POS system. In general, you’ll switch if your POS operates on a closed system (such as Square) and upgrade if it connects to the processor via a gateway.

If you’re switching, do some serious research into the POS systems. They can be very specific, and there are plenty of dedicated POS systems for every kind of business.

2. Investigate Integration Options

With the POS ready to go, you’ll need to figure out how to connect it with the processor. The easiest way to do so is to use a system with direct integration. These systems tend to be less expensive and make completing transactions easier. You won’t need to worry about customer funds being routed through several other entities, which reduces the potential for error.

If direct integration isn’t an option, you’ll need to look for a payment gateway. This will result in extra fees, but you’ll also receive a higher level of security.

3. Choose the Right Processor

No two payment processors are created equal. When choosing a new processor, make sure to pick one that’s compatible with your existing software and hardware. You’ll also want a provider that offers hands-on support during the onboarding process and has experience migrating merchants. Ask for references — good processors have a record of clean transitions.

During negotiations, use your monthly statements to get a better deal. Since their goal is to get you to sign the contract, they’ll often be happy to undercut your current rates.

4. Test Your New System

Before making the full transition, you’ll need to test every piece of the payment experience. This includes in-store POS transactions, online checkouts, refunds, receipts, and settlements. If possible, try running your current processor and your new processor in parallel. This will give you plenty of time to make sure everything is working as intended before going live.

On a related note, you’ll want to time your transition at the right time. For best results, avoid high-traffic periods and switch mid-week, when support is most available.

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