Overview

Designer Door & Window, a premium home improvement business, was struggling with rising processing fees and outdated equipment. Their existing setup through their bank left them paying more and waiting longer—with little to no dedicated support when issues arose. After being referred to MONA Payment Solutions, the company found a partner that not only lowered costs but modernized their payment experience.

The Challenge

Before partnering with MONA, Designer Door & Window faced:

• High processing fees that continued to climb without added value
• Slow transaction times causing frustration for both staff and customers
• Limited support from their bank, often being redirected to a 1-800 number
• Outdated terminals that frequently caused delays

The goal was clear: reduce costs, speed up checkout, and find a payment partner that actually cared about their business.

The Solution

Referred by another satisfied client, Designer Door & Window connected with MONA Payment Solutions. During the consultation, MONA’s team conducted a clear cost analysis and demonstrated how the upgrade would work—transparently outlining exactly where savings would come from.

A key differentiator was MONA’s local, dedicated support and hands-on onboarding. From contract to go-live, the process was smooth, fast, and fully managed by the MONA team.

“You took care of everything. The installation, transition, and setup were handled without disrupting business.” — Designer Door & Window

Implementation & Onboarding

Switching providers can feel risky, but MONA made the transition effortless. The new terminal was installed and fully operational within minutes—an immediate reassurance that the switch was the right decision.

Training was brief yet effective, allowing the team to start using the new system instantly. MONA’s follow-up after installation further reinforced confidence that they had chosen a responsive, reliable partner.

“The follow-up after install to confirm everything was running smoothly really stood out.”

The Results

The impact was both immediate and measurable:

• Over $800 in monthly savings on processing fees
• Faster, smoother checkout with modern equipment
• Zero terminal malfunctions since installation
• Improved customer experience thanks to reliable performance
• Seamless back-office access to transaction history

“We’re processing faster, spending far less, and no longer dealing with equipment headaches.”

What’s more, the savings actually exceeded initial projections—proving MONA’s commitment to honest, results-driven service.

Unexpected Benefits

Beyond the financial gains, the new terminal drastically improved operational flow. With faster processing and a built-in printer, staff could move customers through checkout more efficiently, reducing wait times and improving overall satisfaction.

“The updated terminal feels like it belongs in 2025, not 2005!”

The Outcome

Designer Door & Window now enjoys:

• Lower costs and increased profitability
• A smoother, more professional checkout experience
• Reliable, responsive support whenever needed

When asked to describe their experience in one word, they chose “Effortless.”

“You made the entire changeover simple and beneficial.”

Final Thoughts

Designer Door & Window highly recommends MONA Payment Solutions to any business still overpaying for outdated systems.

“Stop overpaying and upgrade. If you’re using outdated equipment, you’re just lighting money on fire.”