Designers Resource Collection is a unique in-person experience where clients can interact with products and get expert advice from DRC’s team of sales associates. The showrooms are utilized both as a direct-to-consumer retail front and as design inspiration for clients to use as they work with the sales team. Whether new to designer or a seasoned pro, clients can rely on the showrooms for top-of-the-line brands and exceptional customer service.
Designers Resource Collection has 3 main branches:
- Designers Resource Collection is headquartered in Costa Mesa, California. DRC is a leading provider of furniture, lighting, and home accessories serving the Southern California interior designer community for over 25 years. Its flagship showroom is over 20,000 square feet and features a wide variety of furniture, lighting, and home accessories from over 200 brands.
- DRC San Diego serves the San Diego design community with an 8,500 square foot showroom. This operation has been in business since 2017.
- The Studio at DRC is a boutique showroom within DRC Costa Mesa that focuses on bed, bath, and accessories. They have a curated selection of upholstered beds, bedding, bath accessories, wall coverings, and fabrics. They also offer custom upholstery, furniture, and some lighting.
Problem: Designers Resource Collection’s found its previous payment processor platform to be antiquated, clunky and lacking functionality. They needed to find a new processor quickly and easily, and they wanted to save money on processing fees.
Solution: Designers Resource Collection met with several payment processors and ultimately chose MONA Payment Solutions. MONA Payment Solutions offered a proprietary gateway + hosted payment page + multiuser account setup for the DRC’s sales team, as well as next day funding and a proposed monthly savings of $4K average due to the “Level 2 & 3 Data Optimization” program that DRC was not taking advantage of at the time. MONA was also able to lower their fees by setting their account up with an ”Interchange Plus” pricing structure.
Merchants who provide Level 2 & 3 Data at the time of sale are eligible for lower interchange fees because this information helps credit card companies to assess the risk of each transaction. For example, a transaction for a high-ticket item in a high-risk ZIP code is more likely to be fraudulent than a transaction for a low-ticket item in a low-risk ZIP code.
Benefits: DRC would not only save money on processing fees but also have access to a variety of features and benefits, including:
- PCI compliance: MONA Payment Solutions’ payment processing system is PCI compliant, which means that it meets the highest security standards. This is important to DRC, as they must ensure that their customers’ financial information is safe.
- 24/7 customer support: MONA Payment Solutions offers 24/7 customer support, so DRC can always get help if they need it. DRC felt strongly about this benefit as they want to be able to resolve any issues quickly and easily.
- Flexibility: MONA Payment Solutions is flexible and can accommodate the DRC’s needs. For example, they can set up separate accounts for each branch of the DRC, have multi-user accounts for each salesperson, and real-time data and support for immediate reporting and data requests.
- Experience: MONA Payment Solutions has been in the payment processing business for over 30 years, and they have a proven track record of success. This is important to the DRC, as they want to partner with a company that they can trust.
Outcome: Designers Resource Collection, The Studio at DRC and DRC Showroom are happy with their decision to switch to MONA Payment Solutions. They needed a new merchant processor, onboarding, and training in a short period of time with minimal delays and MONA was able to deliver.
MONA was also able to help their business save $4K per month by offering Level 2 & 3 Data Processing and giving them more competitive rates. If you are a merchant looking to save money on your processing fees or are interested in a new merchant service provider, please consider reaching out to MONA and inquire about using their turn-key Level 2 & 3 Data Processing programs and other cost-benefit solutions.